Customer Experience - Finance executive dinner
Why are finance teams putting automation at the centre of their credit-to-cash process?
8th September 2022 | 6.30 - 9.30 pm
The Loggia Room, Mandarin Oriental Hotel, Hyde Park, London
An evening of discussion and debate with industry leaders on the future of finance, hosted by YayPay by Quadient. The event will focus on how automation is being used to enhance credit-to-cash processes, including risk management, cash flow forecasting and collections. You will also hear about the role technology plays in upgrading customer experiences and improving staff retention.
Your hosts will be YayPay’s Director of Financial Automation, Sarah-Jayne Martin, and David Martins, Senior Manager of Invoice to Cash at CPL. Together, they bring decades of industry experience and will facilitate the following discussions that are of critical importance to finance teams today.
Risk management — only working with the right customers.
The B2B customer experience — is it a priority?
Cash flow forecasting and crystal ball gazing — how to achieve the first.
The great retention and ways to keep hold of your staff.
Strategies to collect cash during turbulent times.
Director of Financial Automation
YayPay by Quadient
Sarah-Jayne is a passionate financial solutions expert focusing on solving client credit, collections, and payment challenges within the order to cash space by leveraging technology and process improvement. A passionate partner to both prospective and existing clients, she draws upon her 20 plus years’ experience in the order to cash space to review current processes, identify inefficiencies and execute solutions. A former finance professional, she managed global teams and draws upon her own experience of developing best in class strategies and connects them to the difficulties facing finance professionals in today’s environment. She has been the business stakeholder and project manager for many payment related global initiatives, which have included implementing credit and collections software for international entities and partnering with several fintech solutions to improve the customer payment experience. Combining her deep knowledge of the payment industry and strong project management skills, she is considered an industry expert and is frequently featured on thought-leading panels and discussions.
Senior Manager Invoice to Cash
David has over 15 years’ experience in Shared Services across different business sectors. His passion for Credit Services comes from the required human interaction, the negotiation, helping the business and others to succeed. David finds that implementing strategies and processes is a way for him to connect with others with the simple goal of making internal and external customers journeys simple and efficient.
In 2014, David was awarded the “Credit Executive of the Year” by the Irish Institute of Credit Management, and in 2019 and 2021, the Irish Credit Management Training awarded his Cpl Invoice to Cash Team the “Credit Services Team of the Year”.
For all businesses – small or large, local or global – every customer interaction is critical. Today, a business transaction is much more than that – it’s an opportunity to make a meaningful connection. A moment to make a positive impact on someone’s life. It’s an opportunity to turn a customer into a brand advocate — a chance to create a customer for life.
Quadient is the driving force behind the world’s most meaningful customer experiences. We help organizations deliver exceptional experiences by focusing on four key solutions.
About Mandarin Oriental Hotel
A Grande Dame reimagined and reinvented for the 21st century, Mandarin Oriental Hyde Park, London is recognised for genuinely kind and generous service. The hotel is perfectly positioned to offer unique experiences in an incomparable location between the Royal Park and bustling Knightsbridge, embracing London’s world class culture, retail, history and innovation.
The hotel is undeniably one of the city's finest culinary destinations and an oasis of calm, with rooms and suites created by internationally acclaimed designer, Joyce Wang. It also features two outstanding restaurants, two Michelin stars, a magnificent bar and the extensively restored and enlarged Spa.
Frequently Asked Questions:
How long does a digital roundtable take to complete?
Our roundtables are 90 minutes.
What is the cost to attend?
There is no cost to attend.
Do I have to be a C level executive to register?
You can register, however most of our meetings are for senior business leaders. You can keep up to date with our content and news by registering.
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