Summits
Our closed-door invitation only summits create the perfect intimate environment for educational peer-on-peer learning, develop important business relationships and quality engagement. We bring together senior executives looking to solve their key challenges and find solution providers to have them partner on their most pressing initiatives. The summits are run over 2 days, include prequalified one-on-one meetings with suppliers and a programme agenda with a range of speaking sessions including: Keynotes, Masterclasses, Workshops, Panels and Roundtable Discussions.
service-lifecycle-management-virtual ROUNDTABLE
Traditional aftermarket services are rapidly evolving to meet ever-changing customer expectations and respond to dynamic business landscapes. For manufacturers, staying competitive means not only enhancing their products but also reimagining their service strategies to future-proof their business models.
Join us for this interactive roundtable where you'll join a group of Service Leaders from the manufacturing industry to explore how Service Lifecycle Management (SLM) — a strategic approach that seamlessly integrates service and asset lifecycle management — can disrupt conventional practices and unlock new avenues for success.
Hosted by Jonathan Hyden, Global Director of Solution Strategy at IFS, the conversation will delve into the challenges and opportunities manufacturers face on their path to service-centricity. A fantastic opportunity to learn from your peers and share best practices on successful digital transformations, and examine the impact of emerging technologies, including AI, on the future of field service.
Register now to be part of the conversation shaping the future of aftermarket services in manufacturing.
Discussion topics
Service Lifecycle Management (SLM): SLM aims to connect processes, systems and stakeholders into one coherent lifecycle, offering enhanced productivity, operational excellence and improved customer service. Where are you on this journey and who are your most important organizational partners (R&D, Delivery, Sales)? What barriers and opportunities have you encountered so far?
Artificial Intelligence in Service: The first wave of AI was predictive, and the second wave introduced generative AI. What do you foresee for the future of AI in service management, and which use cases are you most excited to see realized?
Strategies for Successful Digital Transformation in Service Management: Has service reached full digitalization, or is there still room for improvement? What positive examples of digital transformation have you seen, and what are the most common pitfalls in the process?
The Future of the Field Service Engineer: With an aging workforce and rapid technological advancements, what does the future hold for field service engineers? How will the profession adapt to these changes?
Your Host
Jonathan Hyden
Global Director of Solution Strategy
IFS
Jonathan Hyden joined IFS in 2016 and has been the Global Director of Solution Strategy since 2023. He leads the solution consulting organization that meets customers where business advancements in service management intersect with technological innovation, helping them optimize their operations and achieve strategic goals.
About IFS
IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service™. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our global team of over 5,500 employees every day live our values of agility, trustworthiness and collaboration in how we support thousands of customers.
How do Virtual Roundtables work?
Our bespoke invite only, closed-door Virtual Roundtables provide you with the perfect platform to engage in prequalified video conversations with targeted C’ Level decision makers that meet your qualification criteria and have expressed an interest in the content of your discussion and learning more about your solutions.
Frequently Asked Questions:
How long does a digital roundtable take to complete?
Our roundtables are 90 minutes.
What is the cost to attend?
There is no cost to attend.
Do I have to be a C level executive to register?
You can register, however most of our meetings are for senior business leaders. You can keep up to date with our content and news by registering.
Why DIGILIVE?
Engage
Engage in shared learning with like-minded industry leading executives tackling similar initiatives and challenges
Deliver
Deliver and exchange ideas and solutions in a intimate collaborative environment
Success
Success in finding solutions with the world's leading supplier companies to solve your challenges
Register to attend
By applying you agree to a follow up conversation with one of our Project Directors and for us to send you additional information on Digilive Events products. You can opt out at any time.